The app says that the upload to Strava/Komoot failed. How can I fix this? (iOS)
Solution steps for iPhones
First of all, your rides are safe. Whenever the upload fails, they are stored in a folder on your iPhone. To retrieve the files, plug in your iPhone, open iTunes and follow the steps in the screenshots below. The first time you try to access your iPhone via iTunes, it may ask if you trust the device — acknowledge this.
You should see a “upload_failed” folder now. You can drag and drop this folder from iTunes on your computer to access the files inside. The folder contains either a “.fit” file, in case the Strava upload failed, or a “.gpx” file for Komoot.
To manually upload the ride to Strava, log in to your account and follow the steps in the screenshots below. In the file chooser, take the “.fit” file that you retrieved from your device above.
To manually upload the ride to Komoot, log in to your account and follow the steps in the screenshots below. In the file chooser, take the “.gpx” file that you retrieved from your device above.
If the upload continues to fail, please try to reconnect the service in the COBI.Bike App settings. If even this doesn’t help, please get in contact with our support.
How do I switch from 3D to 2D Navigation?
Short press the "Select" button of the thumb controller to toggle between 2D and 3D view when you are in the navigation module.
What do I do if I don't have an online connection during navigation?
Download worldwide maps for free to navigate without an internet connection. Go to App Settings → Maps and download your desired map.
What is the difference between fastest, shortest and quietest routing options in the navigation?
COBI.Bike provides you with options for your ride. Shortest means the shortest distance, fastest is the route which let's you ride at higher speeds and quietest takes into account the environment, industrial areas, etc.
Can I plan my route with the COBI.Bike app?
Yes, the COBI.Bike App offers a beautiful full-size 3D/2D navigation with turn-by-turn voice feedback – based on OpenStreetMap (OSM) data. You can download worldwide maps for free. Planning, re-routing and voice navigation functionality remain even without an online connection. :)
The very fast route selection takes your current bike location into account, which means setting up the perfect route is done in just three steps. You can choose between the fastest, shortest, and quietest route.
Can I track my ride?
Tracking will be added soon. You can already track your distance on iOS by connecting the COBI.Bike app to Apple Health.
Does COBI.Bike always track my location?
COBI.Bike needs access to your phone's location services in order to provide navigation features. Your privacy is very important to us and we only keep anonymous data as to improve our services. You can review our terms and conditions for further details.
Why am I not able to see my Komoot tours which I have just planned and saved?
Please make sure that the tour is defined as a “bike” tour. (e.g. Mountainbike, Race bike). Also make sure to unlock the corresponding region on Komoot. Otherwise the COBI.Bike app will not be able to get the tour from Komoot.
Are location, navigation, weather, fitness, and all other services available worldwide?
Yes but please be aware that you need data or at least Wifi for setting up a route and for the weather forecast.
What are the red lines in Navigation?
These red lines indicate cycling lanes or paths.
Is the weather forecast based on my own location or the location of my bike?
The weather forecast is hyper local and based on your bike's location.