Hub connection blocked by another phone

One COBI.Bike hub can only be connected to one app at any one time.  If you use different phones with a hub, you may encounter a situation where you cannot access the hub, because the other phone is already connected via bluetooth.

Diagnosis Steps

If the hub connection is block:

Hub Components:

Hub Components

③ Status LED (white, "breathing")


App:

App connection bar shows that your bike is not around

Recovery Steps

To avoid this problem, you can either:

Still not working?

If you still cannot connect, try running through the Troubleshooting Cannot connect to hub guide.

If all else fails, please contact support quoting "Bluetooth connection problem" in the subject.



Support Request