Service Needed

It can happen that one of your eBike components are requesting a software update. In this case, you need to go to your nearby eBike dealer to perform the update.

Diagnosis

App state

Connection Bar states

Display states

Recovery Steps

Click on the "Find dealer" button to see a list with all your nearby eBike dealers. The dealer is able to perform the update. For the time being, you are not able to enter the dashboard and start a ride.

Diagnosis

Display state

Recovery Steps

Please go to your nearby eBike dealer. The dealer is able to perform the update that one of your eBike components is requesting. In this case, you can still ride like usual.