Cannot connect to hub
The COBI.Bike App establishes a Bluetooth® Smart wireless link between the hub and your phone. This guide is designed to help you resolve situations where you encounter connection issues.
Diagnosis
Recovery Steps
Is your hub far away?
The phone can only connect to the hub in a limited range. Please stay close to the hub and give the app some time to connect.
Is your Bluetooth® turned off?
Please turn on your Bluetooth® in your smartphone settings.
Is your hub connected to a different phone?
If you set up your hub with multiple phones, please disable Bluetooth® on the other devices and delete the bonding (in the Bluetooth system settings of the smartphone) to prevent them from connecting to the hub in the first place. Only one phone can connect at a time.
Still doesn't work?
Please do a factory reset of the hub in the app's bike settings (no worries, no settings are lost). Go to the bike settings by tapping on the Connection Bar → wrench icon in the upper left corner → select »Reset Hub«. Afterward, delete all COBI.Bike hubs in the iOS / Android Bluetooth® settings, turn Bluetooth® off and on again and reconnect to the hub via the COBI.Bike App.
As a last resort, please issue a support request. Our support will be happy to assist you.
Pairing issues
The COBI.Bike App establishes a Bluetooth® Smart wireless link between the hub and your phone. This guide is designed to help you resolve situations where you encounter pairing issues.
Diagnosis
Recovery Steps
Make sure your hub is in pairing mode and you are close to the hub. To do so please press the power button until you see the Bluetooth® icon then release the button. Afterward, please follow the app instructions.
